Total Air & Plumbing
Plano, TX HVAC · #2 of 13 · BBB A+ Accredited · NATE-certified · 69+ yrs
At a glance
- Google rating
- 4.9★ from 1,730+ reviews
- In business
- 69+ years
- BBB
- A+ accredited
- Services
- 12 HVAC services
- Service area
- Plano, TX
- Phone
- +1-972-630-4285
Overview
Total Air & Plumbing operates as a Carrier Factory Authorized Dealer with specialized expertise in rapid system replacements. NATE-certified technicians frequently perform complex furnace and cooling installations, including full-day system overhauls for Plano homeowners. Their team coordinates emergency response during North Texas arctic fronts to restore heating when temperatures drop. Reviewers highlight their ability to diagnose persistent HVAC issues that previous vendors failed to identify. Consistent scheduling and protective job-site practices distinguish their installation teams.
Total Air & Plumbing offers comprehensive HVAC and plumbing services throughout the Plano and Dallas metro areas. As a Carrier Factory Authorized Dealer, the firm provides expert installation and repair for residential and commercial heating and cooling systems. Their NATE-certified technicians carry extensive training to handle complex repairs, including geothermal heat pumps and ductless mini-split systems. The company maintains a 65+ year history of service in the Texas market.
Vouched Score breakdown — 91/100
Above the Plano, TX HVAC average of 82/100. Ranks #2 of 13 listed HVAC providers in Plano, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Total Air & Plumbing compares to the Plano average
| Signal | Total Air & Plumbing | Plano avg | Delta |
|---|---|---|---|
| Vouched Score | 91/100 | 71/100 | +20 vs avg |
| Google rating | 4.9★ | 4.9★ | matches city average |
| Review volume | 1,730+ | 645+ | +1087 vs avg |
| Years in business | 69+ | 26+ | +43 vs avg |
What customers say
"We had an issue with the AC system producing a burning smell while being 10 degree cold weather outside. The technician came out and diagnosed the issue in less than 15 minutes leading to us finding out that one of the main power terminals smoldered. He fixed it in about 10 minutes and had us back to a warm house. We asked him why this happened and he was very knowledgeable on how that may have happened."
— Miles Mcfarland · Jan 26, 2026 · Google Reviews"Top to bottom, we had a great experience with Total Air & Heat. We needed a full system replacement so we received quotes from multiple companies. What sold us was their attention to detail, prompt communication, and reasonable cost for what we received. They replaced our entire system(indoor and outdoor), repaired ducts in crawl space, updated electrical requirements, and installed a new thermostat…all in a day. …"
— Jon Abel · Feb 25, 2026 · Google Reviews"Was not satisfied, called them over for a diagnostic and additional information on a fan replacement they quoted me $900 for the fan replacement with Labor and $400 for a coil cleaning plus $129 I paid for the diagnostic to tell me the information that I told him was wrong. Definitely not satisfied with the price or US veterans on unlimited income and it felt like we were getting ripped. So I took it upon myself to …"
— Eric Creek · Feb 14, 2026 · Google Reviews"I tried two other companies before calling them. None was able to even diagnose properly. They are very professional, and my tech came in did this fix really quick , I am very happy that I call them and I am not gonna try any orher vendor for my Hvac. Thank you Total air & Pluming team."
— Sam Rafiq · Feb 25, 2026 · Google Reviews"I just had the best experience from Total! So let me set the stage. Our heat had been out since last Friday. I thought I could fix it myself (lol). I messed around for the first few days of the week as “Dall-Aska” was fast approaching. Wednesday night I gave up and called Total. The answering service was very nice and took my info down. Even offered for someone to call and set up an emergency service that night. No…"
— Mason Kessner · Jan 30, 2026 · Google Reviews"I have been using this company for 10 years. They are always professional, offer exceptional service, and are trustworthy."
— Verified reviewer · BBB"i hired this company to come out an troubleshoot my renters hvac unit. A technician bye the name of came out an was late ."
— Verified reviewer · BBBPros & cons
- High Google rating (4.9★ across 1,730+ reviews)
- Long-established (69+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Authorized Carrier Factory Authorized Dealer
- NATE-certified technicians
- Emergency response: same-day
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Indoor air quality services
- Mini-split system specialist
- Duct testing & sealing
- Specializes in AC repair
- Specializes in AC replacement
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Was not satisfied, called them over for a diagnostic and additional information on a fan replacement they quoted me $900 for the fan replacement with Labor and $400 for a coil cleaning plus $129 I pai…
When to choose them — and when to consider alternatives
- You need emergency AC repair
- You need furnace repair
- You need commercial HVAC work
- You want manufacturer-warranty installation work
- You need to finance the work
- Reports of pricing disputes would be a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Heat Pump Service
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
- Thermostat Installation
- Commercial HVAC — Commercial HVAC service for offices, retail, and light-industrial spaces — rooftop units, package units, and split systems.
Service area
Plano, TX home
Guarantees & credentials
- Licensed plumbers
- NATE-certified
- Member of Total Air & Heat is certified
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
What are the pros of Total Air & Plumbing?
When should I choose Total Air & Plumbing?
When should I consider alternatives to Total Air & Plumbing?
What is the Vouched Score for Total Air & Plumbing?
Is Total Air & Plumbing BBB accredited?
How long has Total Air & Plumbing been in business?
How can I contact Total Air & Plumbing?
What does HVAC service typically cost when working with a Plano, TX provider like Total Air & Plumbing?
Does Total Air & Plumbing do AC Repair in Plano, TX?
Does Total Air & Plumbing do AC Replacement in Plano, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Total Air & Plumbing (this company) |
91/100 | 4.9★ (1,730+) | 69+ | A+ ✓ | — | Mini-Splits / Ductless NATE-Certified Team Carrier Dealer in Plano |
| 69/100 | 4.8★ (610+) | 1+ | A ✓ | — | — | |
| — | 4.8★ (330+) | 24+ | — | — | — | |
| 87/100 | 4.8★ (345+) | 17+ | A+ ✓ | — | — |
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Profile last updated May 15, 2026.