Burnside Air Conditioning, Heating & Plumbing
Mckinney, TX HVAC · #2 of 15 · BBB A+ Accredited · NATE-certified · 68+ yrs
At a glance
- Google rating
- 4.9★ from 1,230+ reviews
- In business
- 68+ years
- BBB
- A+ accredited
- Services
- 10 HVAC services
- Service area
- McKinney, TX
- Phone
- +1-972-562-7789
Overview
Burnside Air Conditioning, Heating & Plumbing specializes in Lennox system installations, backed by NATE-certified technicians. They offer same-day emergency service for McKinney homeowners facing sudden climate-control failures. This family-owned business utilizes USA-made parts to ensure long-term system reliability. Local residents benefit from their expertise in dual-fuel heating systems, which are essential for navigating North Texas's unpredictable temperature swings. Their technicians consistently receive praise for thorough inspections that identify potential component failures before they occur.
Burnside Air Conditioning, Heating & Plumbing provides comprehensive HVAC and plumbing solutions throughout McKinney and Collin County. NATE-certified technicians perform expert diagnostics and repairs on all major heating and cooling brands. This family-owned business maintains a 65+ year history of service in the region. They prioritize the use of USA-made equipment and parts for all system upgrades and installations. Same-day emergency service is available to address urgent comfort issues.
Vouched Score breakdown — 92/100
Above the McKinney, TX HVAC average of 85/100. Ranks #2 of 15 listed HVAC providers in McKinney, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Burnside Air Conditioning, Heating & Plumbing compares to the McKinney average
| Signal | Burnside Air Conditioning, He… | McKinney avg | Delta |
|---|---|---|---|
| Vouched Score | 92/100 | 85/100 | +7 vs avg |
| Google rating | 4.9★ | 4.9★ | matches city average |
| Review volume | 1,230+ | 1,010+ | +217 vs avg |
| Years in business | 68+ | 28+ | +40 vs avg |
What customers say
"I have a one year old new home. I like to stay ahead of maintenance, especially when it's time to switch from heating to AC. Garrett Rains arrived on time today to do spring maintenance on my system to get ready to switch to AC. Knowledgeable and highly trained technician. He explained everything he was doing and answered all my questions. His written work summary was detailed and very helpful. Burnside hires the be…"
— Linda Mott · Mar 6, 2026 · Google Reviews"Garrett Rains came out to take care of us today and was absolutely amazing. After our two dogs met him at the door and he made them feel comfortable, he started making sure our home would be cool and comfortable this summer offering some recommendations to make our home healthier and safer at the same time. Luckily, he came out today when he did and in the process of his thorough inspection got a component that wa…"
— Otto Mayo · Mar 9, 2026 · Google Reviews"Texas weather really keeps you on your toes, and when we suddenly hit freezing temps earlier this week (in November🥶), our thermostat displayed an error code and the heat completely stopped working. Total panic moment. We called Burnside and spoke to Retha. She understood our urgency and got us scheduled right away. Of course Texas weather then decided to be back in the 80s, but that did not change us needing to ge…"
— Bianca Weimer · Nov 14, 2025 · Google Reviews"I used their service last year to replace a coil in our main unit and they offered a fair price. They were always on time and the quote matched the job they did. They did excellent work and were very respectful. I did sign up for their gold service at the time and they just came out today for the free service inspection. The tech was great and didn't try to offer or sell me on anything I did not need or want. Tha…"
— Slades · Feb 5, 2026 · Google Reviews"I used the plumbing service!! Absolutely first rate! I could not turn off the shower water!! Called the burnside office!! The plumbers were out quicker than I expected!! Fixed the problem really quickly!! Very satisfied!! Will use then again I am a gold star member of the firm. Been using them for years!! Always reliable in everything I have used them for Highly recommend their service"
— Ron Ron · Jan 22, 2026 · Google Reviews"My A/C decided to quit working and my normal guy retired so was in a prediciment. I found Burnside on the Better Business Bureau, they have an A+ rating, good reviews and zero complaints."
— Verified reviewer · BBB"This company is legit! They are a small locally owned business and they care about providing exceptional service at affordable prices."
— Verified reviewer · BBB"My old a/c quit working during the hottest month on record so I figured it would take forever to get service. To my surprise within 1 day the technician was at my house and preformed tests to determine how bad it was."
— Verified reviewer · BBBPros & cons
- High Google rating (4.9★ across 1,230+ reviews)
- Long-established (68+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Authorized Lennox Premier Dealer
- NATE-certified technicians
- Background-verified team
- Emergency response: same-day
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Indoor air quality services
- Mini-split system specialist
- Duct testing & sealing
- Specializes in AC repair
- Specializes in furnace repair
- 1 BBB complaint(s) filed in the past 12 months
- Most recent BBB complaints involve service or repair issues (1/1 sampled)
When to choose them — and when to consider alternatives
- You need furnace repair
- You need indoor air quality work
- You need mini-split installation
- You want manufacturer-warranty installation work
- You need to finance the work
- Recent BBB complaint history is a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Heat Pump Service
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
Service area
McKinney, TX home
What Burnside Air Conditioning, Heating & Plumbing publishes about pricing
Maintenance plans
-
maintenance plan
As published: maintenance plan"…Service & Savings with Our Gold Star Program Our maintenance plan is designed to catch small issues before they bec…"↗ source -
Membership Plan
As published: Membership Plan"…cleaning Purge & flush of drain lines Sign Up to Membership Plan Annual Heating & AC Inspections 15% Discount on H…"↗ source -
Maintenance program
As published: Maintenance program"…like those included in our Gold Star Preventative Maintenance program, help: Improve energy efficiency, lowering your u…"↗ source
Pricing model
-
Upfront pricing
As published: Upfront pricing"…We believe in providing our customers with clear, upfront pricing so there are no surprises when the bill arrives.…"↗ source -
Flat-rate pricing
As published: Flat-rate pricing"…No hidden fees, no surprise invoices-just clear, flat-rate pricing designed to ensure peace of mind and trust in eve…"↗ source -
Transparent pricing
As published: Transparent pricing"…ations across all types of properties. Flat-Rate, Transparent Pricing: Customers benefit from a straightforward pricing…"↗ source -
No hidden fees
As published: No hidden fees"…ient like family. Transparent and Honest Pricing: No hidden fees, no surprise invoices-just clear, flat-rate prici…"↗ source
Guarantees & credentials
- 1-Year Warranty
- NATE-certified
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
What are the pros of Burnside Air Conditioning, Heating & Plumbing?
What are the cons of Burnside Air Conditioning, Heating & Plumbing?
When should I choose Burnside Air Conditioning, Heating & Plumbing?
When should I consider alternatives to Burnside Air Conditioning, Heating & Plumbing?
What is the Vouched Score for Burnside Air Conditioning, Heating & Plumbing?
Is Burnside Air Conditioning, Heating & Plumbing BBB accredited?
How long has Burnside Air Conditioning, Heating & Plumbing been in business?
How can I contact Burnside Air Conditioning, Heating & Plumbing?
What does HVAC service typically cost when working with a McKinney, TX provider like Burnside Air Conditioning, Heating & Plumbing?
What pricing terms does Burnside Air Conditioning, Heating & Plumbing publish on their website?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Burnside Air Conditioning, Heating & Plumbing (this company) |
92/100 | 4.9★ (1,230+) | 68+ | A+ ✓ | — | Mini-Splits / Ductless |
| 82/100 | 4.9★ (135+) | 5+ | — | — | Best for Heat Pumps | |
| 94/100 | 4.9★ (3,655+) | 48+ | A+ ✓ | — | Highest Vouched Score Best NATE-Certified Team Best Authorized Carrier Dealer in McKinney |
|
| 89/100 | 4.9★ (830+) | 40+ | — | — | — |
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Profile last updated May 14, 2026.