Arctic Air Conditioning & Heating Inc.
Lubbock, TX HVAC · #11 of 15 · BBB A+ Accredited · 30+ yrs
At a glance
- Google rating
- 4.7★ from 470+ reviews
- In business
- 30+ years
- BBB
- A+ accredited
- Services
- 4 HVAC services
- Service area
- Lubbock, TX
- Phone
- +1-806-749-2327
Overview
Arctic Air Conditioning & Heating Inc serves the Lubbock area with three decades of local experience. Technicians provide emergency repair services for all equipment brands across the South Plains. Office staff receive praise for their clear communication regarding scheduling and home warranty policy details. Routine maintenance programs help homeowners navigate the extreme temperature swings common in West Texas. They offer financing options to assist with system replacement costs.
Arctic Air Conditioning & Heating Inc provides residential HVAC repair and installation services throughout Lubbock. The company reports 30+ years of operation and maintains a full staff of factory-trained technicians. They advertise 24/7 emergency availability for holiday and weekend service calls. Financing options are available for new system installations, per their website. They also offer a preventive maintenance program to help extend the longevity of heating and cooling units.
Vouched Score breakdown — 80/100
Lubbock, TX HVAC average is 82/100. Ranks #11 of 15 listed HVAC providers in Lubbock, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Arctic Air Conditioning & Heating Inc. compares to the Lubbock average
| Signal | Arctic Air Conditioning & Hea… | Lubbock avg | Delta |
|---|---|---|---|
| Vouched Score | 80/100 | 76/100 | +4 vs avg |
| Google rating | 4.7★ | 4.8★ | -0.1 vs avg |
| Review volume | 470+ | 665+ | -193 vs avg |
| Years in business | 30+ | 30+ | matches city average |
What customers say
"Extremely helpful and informative! I’ve had great experiences with their technicians so far, and their office staff has been beyond amazing in helping me make sense of our home warranty policy and how the coverages work. Highly recommend for all your HVAC needs especially if you have certain home warranties! 😉"
— Kaiden Maendler · Jan 26, 2026 · Google Reviews"I had a fantastic experience with Artic Air Conditioning! From start to finish, the service was top-notch. Melanie and the rest of the office staff were absolutely amazing — friendly, professional, and always quick to help with any questions I had. They made scheduling easy and kept me updated every step of the way. Highly recommend Artic Air Conditioning for anyone looking for reliable service and a great team to w…"
— Jentry R · Oct 30, 2025 · Google Reviews"Worst warranty in west Texas !!!Do not buy from this company!!! They will not help you.They will not cover their warranty and Melanie, Who refuses to give me her last name, continue to argue with me about my equipment! Been waiting months to have someone come look at it and they keep saying ,we are backed up!!! Please go somewhere else. I will be reporting my incident to the Better Business Bureau. So if you don't w…"
— Robert Taylor · Oct 29, 2025 · Google Reviews"Arctic has been and is my go to HVAC/AC service company They are fair, efficient and trustworthy. The $99 deal is definitely a deal and the part i needed was a reasonable price. No hesitation in recommending!"
— Donna J · Oct 31, 2025 · Google Reviews"Artic Air Conditioning provided exceptional service from start to finish. Melanie, Taylor, and the entire office staff were courteous, efficient, and highly professional. Their communication and attention to detail made the process seamless. I highly recommend Artic Air Conditioning for their outstanding customer service and reliability."
— Jim · Oct 30, 2025 · Google ReviewsPros & cons
- High Google rating (4.7★ across 470+ reviews)
- Long-established (30+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Satisfaction guarantee
- Financing available
- Free estimates
- 1 BBB complaint(s) filed in the past 12 months
- Most recent BBB complaints involve service or repair issues (1/1 sampled)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Worst warranty in west Texas !!!Do not buy from this company!!! They will not help you.They will not cover their warranty and Melanie, Who refuses to give me her last name, continue to argue with me a…
When to choose them — and when to consider alternatives
- You need to finance the work
- You value a long-tenured local operator (30+ years in business)
- Recent BBB complaint history is a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Lubbock, TX home
What Arctic Air Conditioning & Heating Inc. publishes about pricing
Maintenance plans
-
Maintenance Program
As published: Maintenance Program"…ty of any HVAC unit. Arctic Air’s HVAC Preventive Maintenance Program provides the following benefits: Fewer Repairs: F…"↗ source -
maintenance plan
As published: maintenance plan"…harder to effectively heat or cool. A preventive maintenance plan can help catch needed repairs much sooner, avoid…"↗ source
Guarantees & credentials
- 10-year warranty
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
What are the pros of Arctic Air Conditioning & Heating Inc.?
What are the cons of Arctic Air Conditioning & Heating Inc.?
When should I choose Arctic Air Conditioning & Heating Inc.?
When should I consider alternatives to Arctic Air Conditioning & Heating Inc.?
What is the Vouched Score for Arctic Air Conditioning & Heating Inc.?
Is Arctic Air Conditioning & Heating Inc. BBB accredited?
How long has Arctic Air Conditioning & Heating Inc. been in business?
How can I contact Arctic Air Conditioning & Heating Inc.?
What does HVAC service typically cost when working with a Lubbock, TX provider like Arctic Air Conditioning & Heating Inc.?
What pricing terms does Arctic Air Conditioning & Heating Inc. publish on their website?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Arctic Air Conditioning & Heating Inc. (this company) |
80/100 | 4.7★ (470+) | 30+ | A+ ✓ | — | — |
| — | 4.9★ (45+) | 14+ | — | — | Mini-Splits / Ductless | |
| 88/100 | 4.9★ (775+) | 15+ | — | — | Best for Emergency / 24-Hour Service Best for Upfront Pricing |
|
| 90/100 | 4.9★ (515+) | 36+ | A+ ✓ | — | Best for Smart Thermostat Install |
Listed in
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Profile last updated May 14, 2026.