Spencer Air Conditioning & Heating

Irving, TX HVAC · #1 of 10 · BBB A+ Accredited · 65+ yrs

4.9 · 1,255+ Google reviews · 📍 2928 W Story Rd, Irving, TX 75038, USA
VOUCHEDSCOREEXCELLENT90/100Vouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
⏱ 65+ years in business BBB A+ · Accredited CERTIFIED BY THESE INDEPENDENT ORGANIZATIONS Review sentiment: 100/100

At a glance

Google rating
4.9★ from 1,255+ reviews
In business
65+ years
BBB
A+ accredited
Services
7 HVAC services
Service area
Irving, TX

Overview

Editorial review

Spencer Air Conditioning & Heating specializes in rapid emergency repairs, with reviewers reporting technician arrivals within two hours. Established in 1960, this long-standing business provides residential and commercial HVAC services in Irving. Their team maintains consistent service quality by assigning familiar technicians for recurring maintenance visits. Local homeowners benefit from their deep experience navigating the extreme North Texas summer heat. Customers frequently highlight the company's transparent communication and honest, pressure-free repair recommendations.

Spencer Air Conditioning & Heating provides residential and commercial HVAC repair and installation services across Irving, TX. This 65-year-old company advertises 24/7 emergency service with specific two-hour response windows for urgent cooling and heating calls. Their technicians perform comprehensive system diagnostics and maintenance plans to ensure long-term equipment reliability. The firm reports a consistent track record of professional, non-pressured service interactions for both new installations and routine maintenance visits.

Vouched Score breakdown — 90/100

Above the Irving, TX HVAC average of 80/100. Ranks #1 of 10 listed HVAC providers in Irving, TX.

BBB Rating 100 3%
Editorial Review 82 42%
Google Rating 97 16%
Review Recency 100 5%
Local Search Rank 89 8%
Review Sentiment 100 14%
Years in Business 100 4%
Google Review Volume 84 8%

Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →

How Spencer Air Conditioning & Heating compares to the Irving average

Across 11 vetted hvac providers in Irving, TX.

SignalSpencer Air Conditioning & HeatingIrving avgDelta
Vouched Score 90/100 72/100 +18 vs avg
Google rating 4.9★ 4.8★ +0.1 vs avg
Review volume 1,255+ 885+ +370 vs avg
Years in business 65+ 28+ +37 vs avg

What customers say

Where they stand on this page: Longest-established provider on this page (65+ years vs page median 28)
Reviewers praise: fast emergency responsetransparent communicationconsistent technician assignmentsthorough diagnostic explanationspressure-free recommendations
Recent Google reviews
★★★★★

"I have been using Spencer Air for several years now, starting when I chose them for my new AC installation. Their offered package was the best all around, and installation was a breeze. For my peace of mind, I also have an annual maintenance plan with them. They have always been open, communicating on the status my system, not pushing add-on sales, and if making recommendations, then without pressure or deadlines. T…"

— A Eckardt · Jan 30, 2026 · Google Reviews
★★★★★

"I have used Spencer Air for years and they always provide reliable, professional service. Their service after the sale is top notch. After a new unit was installed last year, David found an undetected gas leak on the free post installation inspection on a unit they did not install. Highly recommend Spencer Air."

— Teri W · Feb 10, 2026 · Google Reviews
★★★★★

"David was thorough and friendly. I see why he has been with Spencer's 43 years. He was very knowledgeable and had tips for keeping my unit in working order. David is an excellent representation of your company values."

— Shannon Triggs · Feb 18, 2026 · Google Reviews
★★★★★

"David was fantastic! He came out on a Saturday within 2 hours of our call. He couldn’t fix the problem but did everything he could to keep our issue from getting worse until the issue can be resolved. We have been with Spencer for years and they are excellent."

— Charlene Hulcy · Dec 29, 2025 · Google Reviews
★★★★★

"Friendly, knowledgeable and came ready to work. In 5 mins found the problem and got me a quote in an hour. Ready to go in the morning. All my experiences with them have been the same."

— Gary Legere · Feb 25, 2026 · Google Reviews
From around the web

"Top notch service. Very professional and friendly."

— Verified reviewer · BBB

"Hands down the best air conditioning company I've ever used. The way they take their time to fully explain what the problem is and what options you have to fix it is how every home service company should communicate."

— Verified reviewer · BBB

"Spencer heating and air came to diagnose my failing AC system provided clear and transparent solutions and did a great job fixing the problem. Would highly recommend."

— Verified reviewer · BBB

Pros & cons

Pros Verified strengths
  • High Google rating (4.9★ across 1,255+ reviews)
  • Long-established (65+ years in business)
  • BBB accredited
What this provider advertises

Self-reported on their website — not independently verified.

  • Emergency response: 2-hour
  • Free estimates
  • Maintenance plans available
  • Specializes in AC repair
  • Specializes in furnace repair
Cons
  • 2 BBB complaint(s) filed in the past 12 months
  • Most recent BBB complaints involve order issues (1/2 sampled)

When to choose them — and when to consider alternatives

Choose them if
  • You need furnace repair
  • You want a top-rated provider with substantial review history (4.9★, 1,255+ reviews)
  • You value a long-tenured local operator (65+ years in business)
Consider alternatives if
  • Recent BBB complaint history is a deal-breaker for you

Services

Service area

Irving, TX home

Office: 2928 W Story Rd, Irving, TX 75038, USA

What Spencer Air Conditioning & Heating publishes about pricing

BOOK SERVICE CALL US NOW Schedule Now > 5 Star Heating & Air Schedule Now > Home Commercial Overview Preventive Maintenance Service Commercial Air Conditioning Services

Guarantees & credentials

Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.

Contact & hours

Frequently asked questions

What are the pros of Spencer Air Conditioning & Heating?
Based on public records and customer reviews: High Google rating (4.9★ across 1,255+ reviews); Long-established (65+ years in business); BBB accredited; Emergency response: 2-hour; Free estimates; Maintenance plans available; Specializes in AC repair; Specializes in furnace repair.
What are the cons of Spencer Air Conditioning & Heating?
Concerns flagged from public records and reviews: 2 BBB complaint(s) filed in the past 12 months; Most recent BBB complaints involve order issues (1/2 sampled).
When should I choose Spencer Air Conditioning & Heating?
Choose them if: You need furnace repair; You want a top-rated provider with substantial review history (4.9★, 1,255+ reviews); You value a long-tenured local operator (65+ years in business).
When should I consider alternatives to Spencer Air Conditioning & Heating?
Consider alternatives if: Recent BBB complaint history is a deal-breaker for you.
What is the Vouched Score for Spencer Air Conditioning & Heating?
90/100. Top contributing signals: Bbb 100/100+ Review Recency 100/100+ Review Sentiment 100/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
Is Spencer Air Conditioning & Heating BBB accredited?
Spencer Air Conditioning & Heating has a BBB rating of A+ and is BBB-accredited. Public BBB records show 2 complaint(s) in the past 12 months, 2 in the past 3 years.
How long has Spencer Air Conditioning & Heating been in business?
Spencer Air Conditioning & Heating has been operating for 65+ years in Irving, TX.
How can I contact Spencer Air Conditioning & Heating?
Call Spencer Air Conditioning & Heating at +1-972-544-6921. Address: 2928 W Story Rd, Irving, TX 75038, USA.
What does HVAC service typically cost when working with a Irving, TX provider like Spencer Air Conditioning & Heating?
Emergency / after-hours service premium typically runs $135–$410, and AC repair runs $120–$545 in Irving, Texas. These are area-wide market estimates, not Spencer Air Conditioning & Heating's quotes. For an exact price, request a written estimate from Spencer Air Conditioning & Heating.
What pricing terms does Spencer Air Conditioning & Heating publish on their website?
Spencer Air Conditioning & Heating's website publishes: Maintenance Plan. Promotions and plans change — confirm currently-available terms with Spencer Air Conditioning & Heating before acting.

Compare with nearby providers

Provider Vouched Google Years BBB Yelp Our picks
Spencer Air Conditioning & Heating (this company)
90/100 4.9★ (1,255+) 65+ A+ ✓ Highest Vouched Score
Emergency / 24-Hour Service
76/100 4.7★ (4,380+) 43+ A+ ✓ 3.1★ Best for Ductwork & Sealing
Best for Smart Thermostat Install
80/100 5.0★ (70+) 18+ Best for Furnace Replacement
68/100 4.2★ (55+) 27+

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Profile last updated May 13, 2026.