FACT HVAC
Tempe, AZ HVAC · #17 of 18
At a glance
- Google rating
- 4.8★ from 605+ reviews
- In business
- 7+ years
- BBB
- F
- Services
- 7 HVAC services
- Service area
- Tempe, AZ
- Phone
- +1-480-360-6560
Overview
FACT HVAC specializes in diagnostic-focused AC repair, with multiple reviewers highlighting technicians who provide detailed photo evidence and clear explanations. These Tempe-based professionals offer same-day service to combat the intense Arizona desert heat. Their team prioritizes repair over replacement, often saving homeowners from unnecessary system upgrades. Customers consistently report that technicians arrive on schedule and maintain clean, professional job sites. Owners and staff actively step in to resolve complex comfort issues for local families.
FACT HVAC provides professional heating and cooling services to the Phoenix Metropolitan area, specializing in honest diagnostic repairs and efficient system replacements. Their technicians focus on transparent communication, often sharing detailed findings and maintenance tips during service calls. They offer same-day emergency support to handle sudden climate control failures. The company maintains a flat-rate pricing model, aiming to keep HVAC maintenance affordable for residential homeowners.
Vouched Score breakdown — 65/100
Tempe, AZ HVAC average is 81/100. Ranks #17 of 18 listed HVAC providers in Tempe, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How FACT HVAC compares to the Tempe average
| Signal | FACT HVAC | Tempe avg | Delta |
|---|---|---|---|
| Vouched Score | 65/100 | 81/100 | -16 vs avg |
| Google rating | 4.8★ | 4.9★ | -0.1 vs avg |
| Review volume | 605+ | 1,715+ | -1112 vs avg |
| Years in business | 7+ | 30+ | -23 vs avg |
What customers say
"Johnny our service technician did an outstanding job during a routine maintenance check of our HVAC system. He was thorough and took additional time to educate us on important features of our system, as well as, tips on maintaining our HVAC system. Highly recommend FACT HVAC for anyone looking for a trustworthy company that does excellent work."
— Terry Ommen · Nov 15, 2025 · Google Reviews"They replaced an AC for me in phoenix the very next day after having issues and were competitive on price and timeline. They were honest and helpful. They initially quoted me what the repair would cost and I was the one who inquired about a new unit. They never once strong armed me into any sales. They were an incredible company to work with. Their service and install department were professional and well trained. I…"
— Lmnvestor · Jun 5, 2024 · Google Reviews"Miguel, Julio and were fabulous. They were on time and completed the job with integrity. Would recommend this company to anyone. Kyl came last night (11-18-24) to check on the heating portion of our unit and all is well. Very respectable. Thanks again FACT."
— Bill Corbett · Nov 19, 2024 · Google Reviews"I had incredible service today by this company - they were very quick to schedule and get someone to my home during monsoon season here to check out our A/C. From the moment their specialist arrived, I could tell they were knowledgeable - we are new homeowners so this was SUPER helpful. They got us all sorted and were very professional throughout! Highly recommend."
— Natalie · Aug 26, 2025 · Google Reviews"This place is INCREDIBLE!!!!!! Johnny is the nicest and most knowledgeable HVAC tech I have ever met. He went out of his way to explain the possibilities, test for all possible resolutions and even helped by looking at the second unit just to make sure it wasn't having issues as well. When the solutions became difficult, the owner Andrew stepped in and helped my family. I can never say enough about how wonderful the…"
— Kristen Bekemeyer Culley · Aug 11, 2025 · Google Reviews"FACT HVAC installed my new unit and I could not be happier! install team was amazing and on time."
— Verified reviewer · BBB"I was sent this company through my Fidelity. They are the worst Company I have dealt with and I would stay away from them."
— Verified reviewer · BBBPros & cons
- High Google rating (4.8★ across 605+ reviews)
Self-reported on their website — not independently verified.
- Emergency response: same-day
- Free estimates
- Flat-rate, upfront pricing
- Indoor air quality services
- Mini-split system specialist
- Specializes in AC repair
- 3 BBB complaint(s) filed in the past 12 months
- Most recent BBB complaints involve service or repair issues (3/3 sampled)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Failure to respond to 3 complaint(s) filed against business
- 3 complaint(s) filed against business
When to choose them — and when to consider alternatives
- You want a top-rated provider with substantial review history (4.8★, 605+ reviews)
- Recent BBB complaint history is a deal-breaker for you
- Reports of unresponsive complaint handling would be a deal-breaker for you
- Reports of communication gaps would be a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Thermostat Installation
Service area
Tempe, AZ home
What FACT HVAC publishes about pricing
Pricing model
-
Transparent pricing
As published: Transparent pricing"…he preferred choice for HVAC services in Tempe: - Transparent Pricing: We provide upfront, honest pricing with no hidde…"↗ source -
No hidden fees
As published: No hidden fees"…Pricing: We provide upfront, honest pricing with no hidden fees or surprises. You’ll always know what you’re payi…"↗ source
Contact & hours
| Monday | 7:00 AM – 7:00 PM |
|---|---|
| Tuesday | 7:00 AM – 7:00 PM |
| Wednesday | 7:00 AM – 7:00 PM |
| Thursday | 7:00 AM – 7:00 PM |
| Friday | 7:00 AM – 7:00 PM |
| Saturday | 7:00 AM – 7:00 PM |
| Sunday | Closed |
Frequently asked questions
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Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
FACT HVAC (this company) |
65/100 | 4.8★ (605+) | 7+ | F | — | — |
| 82/100 | 4.9★ (925+) | 27+ | A+ | 4.7★ | — | |
| 84/100 | 4.9★ (1,415+) | 79+ | — | 4.1★ | — | |
| 89/100 | 4.8★ (2,190+) | 14+ | — | — | — |
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Profile last updated May 16, 2026.