Sorensen Heating and Cooling
Surprise, AZ HVAC · #5 of 12 · BBB A+ Accredited · 19+ yrs
At a glance
- Google rating
- 4.9★ from 30+ reviews
- In business
- 19+ years
- BBB
- A+ accredited
- Services
- 9 HVAC services
- Service area
- Surprise, AZ
- Phone
- +1-623-322-0747
Overview
Sorensen Heating and Cooling specializes in commercial rooftop unit replacement and complex building system design. Nineteen years of experience informs their work on restaurants, medical offices, and industrial facilities across the West Valley. Arizona's extreme summer heat requires their targeted 4-hour emergency response window for critical cooling failures. Technicians are noted for honest diagnostics, avoiding upsell pressure during routine seasonal maintenance visits. Homeowners and business managers rely on their transparent pricing and thorough load calculation processes.
Sorensen Heating and Cooling provides commercial and residential HVAC services throughout the West and North Phoenix Valley. Nineteen years of operation support their specialized focus on rooftop unit replacement and preventive maintenance contracts for industrial and medical properties. Emergency repair services target a 4-hour response window, with no overtime charges for clients enrolled in maintenance plans. The company maintains an A+ rating with the Better Business Bureau and holds dual Arizona ROC licenses for commercial and residential work.
Vouched Score breakdown — 82/100
Above the Surprise, AZ HVAC average of 80/100. Ranks #5 of 12 listed HVAC providers in Surprise, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Sorensen Heating and Cooling compares to the Surprise average
| Signal | Sorensen Heating and Cooling | Surprise avg | Delta |
|---|---|---|---|
| Vouched Score | 82/100 | 77/100 | +5 vs avg |
| Google rating | 4.9★ | 4.8★ | +0.1 vs avg |
| Review volume | 30+ | 375+ | -346 vs avg |
| Years in business | 19+ | 19+ | matches city average |
What customers say
"I was very pleased with my HVAC repair with Sorenson Heating and Cooling. The repair tech Alex was very helpful and inspected and diagnosed the problem. Alex then explained my options. I chose to repair it and he had it up and running in short order. Alex was very professional and friendly. Also very knowledgeable. I was very happy with the job he did and my a/c is working great. Thanks Alex, great job."
— Richard · Nov 14, 2025 · Google Reviews"Sorensen has been to our house four times now and has delivered outstanding service each time. The last two visits were for seasonal check ups and even though our two units are nearing the end of their lifespan the technician found they were in fine working order. When they finally need replacement Sorensen will be the one that gets the job."
— Mike Ellis · Oct 2, 2025 · Google Reviews"We signed up for the 2 times a year maintenance plan - when it is time to service the unit, the will let you know so there is no worry about forgetting. Technician came same day as they called - did a thorough job and was very friendly and knowledgeable. Didn't try to sell us anything - now we can relax thru the brutally cold Winters and mild Summers of Arizona ( LOL ) Give the folks a try - we have been referring …"
— Bruce Lindberg · Oct 29, 2025 · Google Reviews"Alex did a great job with my A/C pan leak. These are difficult to find and fix in the attic but he was dedicated to solving this problem. He is extremely easy going and has a great personality. I have invited him and his family to my shooting competitions. Sorensen A/C is my new repairer for life. I highly recommend this company and Alex."
— Larry Brown · Sep 16, 2025 · Google Reviews"Technician was on time, professional and courteous. Explained his process and never once tried to oversell us on products or services. Great company, will continue to use for all our A/C needs!!"
— Jimmy Lewis · Oct 28, 2025 · Google ReviewsPros
- Long-established (19+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: 4-hour
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Maintenance plans available
- Indoor air quality services
- Specializes in AC repair
- Specializes in commercial
When to choose them — and when to consider alternatives
- You need routine maintenance plans
- You need indoor air quality work
- You need to finance the work
- You have a commercial property
- You prefer a provider with hundreds of customer reviews
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Thermostat Installation
- HVAC Maintenance Plans
- Commercial HVAC — Commercial HVAC service for offices, retail, and light-industrial spaces — rooftop units, package units, and split systems.
Service area
Surprise, AZ home
What Sorensen Heating and Cooling publishes about pricing
Pricing model
-
Upfront pricing
As published: Upfront pricing"…ealth issue. We show up when we say we will, give upfront pricing, and use technicians paid by salary rather than c…"↗ source -
Transparent pricing
As published: Transparent pricing"…ing. Over 19 years, we've built our reputation on transparent pricing, reliable response times, and the kind of follow-…"↗ source
Guarantees & credentials
- Licensed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Monday | 6:00 AM – 8:00 PM |
|---|---|
| Tuesday | 6:00 AM – 8:00 PM |
| Wednesday | 6:00 AM – 8:00 PM |
| Thursday | 6:00 AM – 8:00 PM |
| Friday | 6:00 AM – 8:00 PM |
| Saturday | 7:00 AM – 8:00 PM |
| Sunday | 7:00 AM – 8:00 PM |
Frequently asked questions
What are the pros of Sorensen Heating and Cooling?
When should I choose Sorensen Heating and Cooling?
When should I consider alternatives to Sorensen Heating and Cooling?
What is the Vouched Score for Sorensen Heating and Cooling?
Is Sorensen Heating and Cooling BBB accredited?
How long has Sorensen Heating and Cooling been in business?
How can I contact Sorensen Heating and Cooling?
What does HVAC service typically cost when working with a Surprise, AZ provider like Sorensen Heating and Cooling?
What pricing terms does Sorensen Heating and Cooling publish on their website?
Does Sorensen Heating and Cooling do AC Repair in Surprise, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Sorensen Heating and Cooling (this company) |
82/100 | 4.9★ (30+) | 19+ | A+ ✓ | — | — |
| 78/100 | 4.9★ (380+) | 28+ | — | 3.9★ | Best for Smart Thermostat Install | |
| 76/100 | 4.8★ (275+) | 8+ | — | — | Best for AC Replacement | |
| 69/100 | 4.7★ (25+) | 5+ | — | — | — |
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Profile last updated May 16, 2026.