Sorensen Heating and Cooling

Surprise, AZ HVAC · #5 of 12 · BBB A+ Accredited · 19+ yrs

4.9 · 30+ Google reviews · 📍 15331 W Bell Rd, Surprise, AZ 85374, USA
VOUCHEDSCOREEXCELLENT82/100Vouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
⏱ 19+ years in business BBB A+ · Accredited Review sentiment: 100/100

At a glance

Google rating
4.9★ from 30+ reviews
In business
19+ years
BBB
A+ accredited
Services
9 HVAC services
Service area
Surprise, AZ

Overview

Editorial review

Sorensen Heating and Cooling specializes in commercial rooftop unit replacement and complex building system design. Nineteen years of experience informs their work on restaurants, medical offices, and industrial facilities across the West Valley. Arizona's extreme summer heat requires their targeted 4-hour emergency response window for critical cooling failures. Technicians are noted for honest diagnostics, avoiding upsell pressure during routine seasonal maintenance visits. Homeowners and business managers rely on their transparent pricing and thorough load calculation processes.

Sorensen Heating and Cooling provides commercial and residential HVAC services throughout the West and North Phoenix Valley. Nineteen years of operation support their specialized focus on rooftop unit replacement and preventive maintenance contracts for industrial and medical properties. Emergency repair services target a 4-hour response window, with no overtime charges for clients enrolled in maintenance plans. The company maintains an A+ rating with the Better Business Bureau and holds dual Arizona ROC licenses for commercial and residential work.

Vouched Score breakdown — 82/100

Above the Surprise, AZ HVAC average of 80/100. Ranks #5 of 12 listed HVAC providers in Surprise, AZ.

BBB Rating 100 3%
Editorial Review 88 42%
Google Rating 97 16%
Review Recency 75 5%
Local Search Rank 39 8%
Review Sentiment 100 14%
Years in Business 70 4%
Google Review Volume 41 8%

Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →

How Sorensen Heating and Cooling compares to the Surprise average

Across 13 vetted hvac providers in Surprise, AZ.

SignalSorensen Heating and CoolingSurprise avgDelta
Vouched Score 82/100 77/100 +5 vs avg
Google rating 4.9★ 4.8★ +0.1 vs avg
Review volume 30+ 375+ -346 vs avg
Years in business 19+ 19+ matches city average

What customers say

Reviewers praise: diagnostic honestypunctualitythorough maintenance visitsprofessional communicationeffective leak repairs
Recent Google reviews
★★★★★

"I was very pleased with my HVAC repair with Sorenson Heating and Cooling. The repair tech Alex was very helpful and inspected and diagnosed the problem. Alex then explained my options. I chose to repair it and he had it up and running in short order. Alex was very professional and friendly. Also very knowledgeable. I was very happy with the job he did and my a/c is working great. Thanks Alex, great job."

— Richard · Nov 14, 2025 · Google Reviews
★★★★★

"Sorensen has been to our house four times now and has delivered outstanding service each time. The last two visits were for seasonal check ups and even though our two units are nearing the end of their lifespan the technician found they were in fine working order. When they finally need replacement Sorensen will be the one that gets the job."

— Mike Ellis · Oct 2, 2025 · Google Reviews
★★★★★

"We signed up for the 2 times a year maintenance plan - when it is time to service the unit, the will let you know so there is no worry about forgetting. Technician came same day as they called - did a thorough job and was very friendly and knowledgeable. Didn't try to sell us anything - now we can relax thru the brutally cold Winters and mild Summers of Arizona ( LOL ) Give the folks a try - we have been referring …"

— Bruce Lindberg · Oct 29, 2025 · Google Reviews
★★★★★

"Alex did a great job with my A/C pan leak. These are difficult to find and fix in the attic but he was dedicated to solving this problem. He is extremely easy going and has a great personality. I have invited him and his family to my shooting competitions. Sorensen A/C is my new repairer for life. I highly recommend this company and Alex."

— Larry Brown · Sep 16, 2025 · Google Reviews
★★★★★

"Technician was on time, professional and courteous. Explained his process and never once tried to oversell us on products or services. Great company, will continue to use for all our A/C needs!!"

— Jimmy Lewis · Oct 28, 2025 · Google Reviews

Pros

Verified strengths
  • Long-established (19+ years in business)
  • BBB accredited
What this provider advertises

Self-reported on their website — not independently verified.

  • Background-verified team
  • Emergency response: 4-hour
  • Satisfaction guarantee
  • Financing available
  • Free estimates
  • Flat-rate, upfront pricing
  • Maintenance plans available
  • Indoor air quality services
  • Specializes in AC repair
  • Specializes in commercial

When to choose them — and when to consider alternatives

Choose them if
  • You need routine maintenance plans
  • You need indoor air quality work
  • You need to finance the work
  • You have a commercial property
Consider alternatives if
  • You prefer a provider with hundreds of customer reviews

Services

Service area

Surprise, AZ home

Office: 15331 W Bell Rd, Surprise, AZ 85374, USA

What Sorensen Heating and Cooling publishes about pricing

Pricing model

  • Upfront pricing
    As published: Upfront pricing
    "…ealth issue. We show up when we say we will, give upfront pricing, and use technicians paid by salary rather than c…"
    ↗ source
  • Transparent pricing
    As published: Transparent pricing
    "…ing. Over 19 years, we've built our reputation on transparent pricing, reliable response times, and the kind of follow-…"
    ↗ source

Guarantees & credentials

Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.

Contact & hours

📞
🌐
✉️
📍
🕒
Monday 6:00 AM – 8:00 PM
Tuesday 6:00 AM – 8:00 PM
Wednesday 6:00 AM – 8:00 PM
Thursday 6:00 AM – 8:00 PM
Friday 6:00 AM – 8:00 PM
Saturday 7:00 AM – 8:00 PM
Sunday 7:00 AM – 8:00 PM

Frequently asked questions

What are the pros of Sorensen Heating and Cooling?
Based on public records and customer reviews: Long-established (19+ years in business); BBB accredited; Background-verified team; Emergency response: 4-hour; Satisfaction guarantee; Financing available; Free estimates; Flat-rate, upfront pricing.
When should I choose Sorensen Heating and Cooling?
Choose them if: You need routine maintenance plans; You need indoor air quality work; You need to finance the work; You have a commercial property.
When should I consider alternatives to Sorensen Heating and Cooling?
Consider alternatives if: You prefer a provider with hundreds of customer reviews.
What is the Vouched Score for Sorensen Heating and Cooling?
82/100. Top contributing signals: Bbb 100/100+ Review Sentiment 100/100, Google Rating 97/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
Is Sorensen Heating and Cooling BBB accredited?
Sorensen Heating and Cooling has a BBB rating of A+ and is BBB-accredited. Public BBB records show 0 complaint(s) in the past 12 months, 0 in the past 3 years.
How long has Sorensen Heating and Cooling been in business?
Sorensen Heating and Cooling has been operating for 19+ years in Surprise, AZ.
How can I contact Sorensen Heating and Cooling?
Call Sorensen Heating and Cooling at +1-623-322-0747. Address: 15331 W Bell Rd, Surprise, AZ 85374, USA.
What does HVAC service typically cost when working with a Surprise, AZ provider like Sorensen Heating and Cooling?
AC repair typically runs $125–$630, and full AC system replacement runs $5,200–$12,100 in Surprise, Arizona. These are area-wide market estimates, not Sorensen Heating and Cooling's quotes. For an exact price, request a written estimate from Sorensen Heating and Cooling.
What pricing terms does Sorensen Heating and Cooling publish on their website?
Sorensen Heating and Cooling's website publishes: Upfront pricing. Promotions and plans change — confirm currently-available terms with Sorensen Heating and Cooling before acting.
Does Sorensen Heating and Cooling do AC Repair in Surprise, AZ?
Yes. Sorensen Heating and Cooling lists AC Repair among its services and serves Surprise, AZ. Call +1-623-322-0747 for a quote.

Compare with nearby providers

Provider Vouched Google Years BBB Yelp Our picks
Sorensen Heating and Cooling (this company)
82/100 4.9★ (30+) 19+ A+ ✓
78/100 4.9★ (380+) 28+ 3.9★ Best for Smart Thermostat Install
76/100 4.8★ (275+) 8+ Best for AC Replacement
69/100 4.7★ (25+) 5+

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Profile last updated May 16, 2026.