CTR Services Air Conditioning & Heating
Killeen, TX HVAC · #7 of 13 · 25+ yrs
At a glance
- Google rating
- 4.9★ from 400+ reviews
- In business
- 25+ years
- Services
- 8 HVAC services
- Service area
- Killeen, TX
- Phone
- +1-254-545-1759
Overview
CTR Services Air Conditioning & Heating specializes in residential HVAC replacements, with reviewers praising their detailed installation process and thorough follow-up instructions. Technicians are hourly, not commission-based, which helps ensure homeowners receive honest guidance on system repairs and upgrades. Serving Central Texas for over 25 years, they maintain a strong local presence across Killeen and surrounding communities. Their team advertises 24/7 availability to address urgent cooling needs during the intense Texas summer months.
CTR Services Air Conditioning & Heating provides HVAC installation, repair, and maintenance throughout Killeen and Central Texas. This family-owned business operates for over 25 years with a team of background-checked, hourly technicians. They advertise 24/7 emergency service availability and provide upfront, flat-rate pricing for all repairs. Customers can access competitive financing options through FTL Finance for new system installations.
Vouched Score breakdown — 79/100
Killeen, TX HVAC average is 80/100. Ranks #7 of 13 listed HVAC providers in Killeen, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How CTR Services Air Conditioning & Heating compares to the Killeen average
| Signal | CTR Services Air Conditioning… | Killeen avg | Delta |
|---|---|---|---|
| Vouched Score | 79/100 | 80/100 | -1 vs avg |
| Google rating | 4.9★ | 4.8★ | +0.1 vs avg |
| Review volume | 400+ | 270+ | +129 vs avg |
| Years in business | 25+ | 20+ | +5 vs avg |
What customers say
"Scott is always great. He's been doing this for years and it shows. CTR's experience and professionalism - and prices - wont have me going anywhere else."
— Gregory Rubio · Mar 2, 2026 · Google Reviews"During a storm, I lost power and my AC unit wasnt working properly. Called CTR, very reponsive, however, they never found the short in the unit outside that was causing all the issues. I replaced the thermostat as recommended, no fix. I ordered a new circuit board as recommended (took 5 days to receive), no fix. I had to call another AC repair shop to come and fix my AC unit."
— Joseph Lomba · May 13, 2025 · Google Reviews"Scott and Michelle came out to do an initial service on my new home. He was incredibly professional and friendly. The service was done in a super timely manner. The monthly service plans are super reasonable. Scheduling was also super easy. Highly recommend them to anyone looking for services."
— Elijah Laos · Jul 29, 2025 · Google Reviews"I can't say enough about CTR services! We needed a new upstairs AC unit and they went above and beyond for us! We have a home warranty and we request them everytime we need air conditioning and heating services! They will be our first choice if we need this service in the future! The service technicians are professional and courteous! We have had nothing but great experiences with this company. Highly recommend!"
— Gary Wagnon · May 4, 2023 · Google Reviews"They responded very promptly to my online request and were quick to schedule a same day visit to clear the evaporator drain line problem. Definitely satisfied with the service."
— Jammie Daniels · Sep 30, 2025 · Google ReviewsPros & cons
- High Google rating (4.9★ across 400+ reviews)
- Long-established (25+ years in business)
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: 24/7
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- During a storm, I lost power and my AC unit wasnt working properly. Called CTR, very reponsive, however, they never found the short in the unit outside that was causing all the issues. I replaced th…
When to choose them — and when to consider alternatives
- You need to finance the work
- You prefer a family-owned operation
- You value a long-tenured local operator (25+ years in business)
- Reports of diagnostic failures would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
Service area
Killeen, TX home
What CTR Services Air Conditioning & Heating publishes about pricing
Maintenance plans
-
Comfort Plan
As published: COMFORT PLAN"…small thanks for a big commitment JOIN OUR HEROES COMFORT PLAN Are you currently serving in the Armed Forces or…"↗ source
Pricing model
-
Upfront pricing
As published: Upfront pricing"…a week. We are there when you need us. - We Offer Upfront Pricing – before we start any work, we discuss all of you…"↗ source
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
What are the pros of CTR Services Air Conditioning & Heating?
When should I choose CTR Services Air Conditioning & Heating?
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What is the Vouched Score for CTR Services Air Conditioning & Heating?
How long has CTR Services Air Conditioning & Heating been in business?
How can I contact CTR Services Air Conditioning & Heating?
What does HVAC service typically cost when working with a Killeen, TX provider like CTR Services Air Conditioning & Heating?
What pricing terms does CTR Services Air Conditioning & Heating publish on their website?
Does CTR Services Air Conditioning & Heating do AC Repair in Killeen, TX?
Does CTR Services Air Conditioning & Heating do AC Replacement in Killeen, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
CTR Services Air Conditioning & Heating (this company) |
79/100 | 4.9★ (400+) | 25+ | — | — | — |
| 72/100 | 4.9★ (50+) | 12+ | — | — | — | |
| 77/100 | 4.7★ (75+) | 10+ | — | — | — | |
| 65/100 | 4.6★ (70+) | 10+ | — | — | — |
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Profile last updated May 14, 2026.