True North Air Conditioning
Gilbert, AZ HVAC · #3 of 18 · BBB A+ Accredited · 10+ yrs
At a glance
- Google rating
- 5.0★ from 630+ reviews
- In business
- 10+ years
- BBB
- A+ accredited
- Yelp
- 4.9★ from 195+ reviews
- Services
- 10 HVAC services
- Service area
- Gilbert, AZ
- Phone
- +1-480-378-9591
Overview
True North Air Conditioning specializes in high-efficiency Trane system installations, often relocating units to optimize household airflow. These NATE-certified technicians provide same-day emergency repairs across the East Valley. Homeowners in Gilbert appreciate their transparent, flat-rate pricing model that avoids common industry upsell pressures. Their team frequently assists with SRP rebate processing to help local residents manage cooling costs. Consistent communication and thorough diagnostic explanations define their customer experience.
True North Air Conditioning provides heating and cooling solutions to Gilbert and the East Valley. As a Trane Authorized Dealer, they specialize in full-system replacements and professional AC repairs. Their team lists flat-rate pricing and same-day emergency service availability for urgent comfort needs. They maintain a 3-year labor warranty on installations, per their website. The company reports being family-owned and operated with over 10 years of industry experience.
Vouched Score breakdown — 90/100
Above the Gilbert, AZ HVAC average of 83/100. Ranks #3 of 18 listed HVAC providers in Gilbert, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How True North Air Conditioning compares to the Gilbert average
| Signal | True North Air Conditioning | Gilbert avg | Delta |
|---|---|---|---|
| Vouched Score | 90/100 | 83/100 | +7 vs avg |
| Google rating | 5.0★ | 4.9★ | +0.1 vs avg |
| Review volume | 630+ | 715+ | -87 vs avg |
| Years in business | 10+ | 21+ | -11 vs avg |
What customers say
"I’m finally writing this review after I’ve had their services for over a year I selected this company based on prior reviews, and I was not disappointed. I was actually very impressed that everything I read was true plus more. The kindness and transparency with any interactions I’ve had with this company go unmatched. Their honesty and commitment to customer service is top-notch. Trevor has been nothing short of ama…"
— Letty Magallanes · Dec 16, 2025 · Google Reviews"True North Air is a great company for your HVAC needs. From the moment you call to make an appointment to the minute the technician leaves your house, they’re top-notch all the way around. Jacob was our technician and did an excellent job quickly fixing our issue. Also important is the accurate pricing. It’s refreshing to see an honest company doing things the right way when there are many companies out there trying…"
— Mario Santilli · Dec 9, 2025 · Google Reviews"I am so happy I chose this company to replace my AC unit! Everyone was incredibly communicative from the start and very professional and knowledgeable. They were very thorough and had a supervisor double checking the work that needed to be done and he stopped by during the installation as well. Axl was very helpful in providing and updating the estimate and was always easy to reach. The scheduling process was prom…"
— Kacie Cannon · Oct 23, 2025 · Google Reviews"Every time I’ve worked with True North Air Conditioning I've had an excellent experience. They are always communicative about when they will be arriving and their technicians are knowledgeable, professional, and always take the time to explain what’s going on in a way that’s easy to understand. You can tell they genuinely care about their clients and take pride in doing things the right way. It’s rare to find a comp…"
— Cam C · Dec 11, 2025 · Google Reviews"We’ve had our routine HVAC system and, once again, the tech tried to sell us some repair we had already done. I called True North for a second opinion and they were great. Not only were they transparent with us (none of the “recommended” repairs were needed) they actually repaired an issue we’ve had for years. Very friendly and trustworthy. I highly recommend giving them a call."
— Dana Chaffin · Nov 25, 2025 · Google Reviews"The entire team at True North Air Conditioning has been amazing! From , the admin staff, and our installers and , they were all professional, on time, clean, knowledgeable and through."
— Verified reviewer · BBB"Great job; good value; best labor warranty.After canvassing 5 vendors, 3 of which are 5-star candidates, we chose True North for our new HVAC purchase/installation."
— Verified reviewer · BBB"A few just sent estimates for a heat pump swap out but Ture North sentMikeout to check the duct work in the attic."
— Ellis H. · Yelp"Johnny, our technician, was prompt, efficient and diagnosed the problem with our condenser unit quickly."
— Verified reviewer · Yelp"True North ACinstalled an 18k BTU including electrical and painting the exterior line set cover in our Master Bedroom."
— Verified reviewer · YelpPros
- High Google rating (5.0★ across 630+ reviews)
- Long-established (10+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Authorized Trane Authorized Dealer
- NATE-certified technicians
- Background-verified team
- Emergency response: same-day
- Satisfaction guarantee
- 3-Year labor warranty
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Indoor air quality services
- Mini-split system specialist
- Duct testing & sealing
- Specializes in AC repair
- Specializes in AC replacement
When to choose them
- You need AC system replacement
- You need mini-split installation
- You need furnace replacement
- You need same-day or after-hours service
- You want a top-rated provider with substantial review history (5.0★, 630+ reviews)
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- Heat Pump Service
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Gilbert, AZ home
What True North Air Conditioning publishes about pricing
Discounts
-
Veteran discount
As published: Veteran discount"…f choosing our HVAC services: Active military and veterans discounts Competitive pricing with price matching Family-ow…"↗ source -
5% off
As published: 5% off"…no matter the weather. Schedule a Service Today! 5% OFF for Veterans and Military Personnel As a thank yo…"↗ source
Pricing model
-
Flat-rate pricing
As published: Flat-rate pricing"…, AZ and Surrounding Areas Check Out Our Specials Flat Rate Pricing on Repairs Price Matching Available We Honor Manu…"↗ source
Estimates
-
Free estimates
As published: Free estimates"…year Polaris Protection Plan($269.99 Value) Get a Free Quote Expert Heating and Air Services You Can Trust Tru…"↗ source
Guarantees & credentials
- Licensed and insured
- Warranties and a satisfaction guarantee
- Warranties and our own satisfaction guarantee
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Daily | 7:00 AM – 7:00 PM |
|---|
Frequently asked questions
What are the pros of True North Air Conditioning?
When should I choose True North Air Conditioning?
What is the Vouched Score for True North Air Conditioning?
Is True North Air Conditioning BBB accredited?
How long has True North Air Conditioning been in business?
How can I contact True North Air Conditioning?
What does HVAC service typically cost when working with a Gilbert, AZ provider like True North Air Conditioning?
What pricing terms does True North Air Conditioning publish on their website?
Does True North Air Conditioning do AC Repair in Gilbert, AZ?
Does True North Air Conditioning do AC Replacement in Gilbert, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
True North Air Conditioning (this company) |
90/100 | 5.0★ (630+) | 10+ | A+ ✓ | 4.9★ | Heat Pumps Mini-Splits / Ductless Rebates & Tax Credits |
| 87/100 | 4.8★ (430+) | 17+ | — | — | — | |
| 72/100 | 5.0★ (50+) | 2+ | A | — | — | |
| 85/100 | 5.0★ (205+) | 8+ | — | — | — |
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Profile last updated May 17, 2026.