Hicken Air
Gilbert, AZ HVAC · #16 of 18 · BBB A+ · 17+ yrs
At a glance
- Google rating
- 4.8★ from 355+ reviews
- In business
- 17+ years
- BBB
- A+
- Services
- 7 HVAC services
- Service area
- Gilbert, AZ
- Phone
- +1-480-686-1919
Overview
Hicken Air specializes in residential AC repair and custom ductwork modifications for Gilbert homeowners. Technicians are non-commissioned, focusing on honest repairs rather than sales pressure. This family-owned business has served the Valley since 2009, bringing deep familiarity with Arizona's extreme summer heat. Their team frequently performs custom register additions to balance airflow in older homes. Reviewers highlight their prompt arrival times and thorough system maintenance during routine service visits.
Hicken Air provides heating, cooling, and air quality solutions throughout the Gilbert and Mesa areas. Their team emphasizes non-commissioned service, focusing on repair integrity rather than high-pressure sales tactics. They maintain a 17-year history as a family-owned operation based in the East Valley. The company offers specialized new construction design and custom HVAC installation services for residential clients.
Vouched Score breakdown — 75/100
Gilbert, AZ HVAC average is 83/100. Ranks #16 of 18 listed HVAC providers in Gilbert, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Hicken Air compares to the Gilbert average
| Signal | Hicken Air | Gilbert avg | Delta |
|---|---|---|---|
| Vouched Score | 75/100 | 83/100 | -8 vs avg |
| Google rating | 4.8★ | 4.9★ | -0.1 vs avg |
| Review volume | 355+ | 715+ | -361 vs avg |
| Years in business | 17+ | 21+ | -4 vs avg |
What customers say
"I just had a new HVAC installed by Hicken Air. Incredible system, 2-Stage operation 16SEER2 w/ Gas Furnace and quality skilled tradesman. Upon completion, I noticed the externally installed AC Hi-Press Dryer was installed in a zone of potential human damage. The old unit had the Dryer factory installed inside the AC Condensor, but new system required an externally installed Dryer. I shared my concern with installati…"
— Jerry Deuser · Jan 30, 2026 · Google Reviews"This is not a company to use for a large project. For one, they do not honor their work that has to do with warranties. Very bad install issues at the apartment complex they were contracted to do work. I contacted various people within this company to help with furnace warranty issues. They are too cheap to send a tech out to northern AZ to correct the issues with items they installed. Just trying to pass off the wo…"
— Burt Johnson · Nov 19, 2025 · Google Reviews"Hicken Air replaced my 2-ton AC unit this past summer and the experience was excellent from start to finish. The team was quick, efficient, professional, and genuinely friendly. Pricing was very reasonable, and the warranty gave me great peace of mind. Everything was handled smoothly with zero hassle. I would absolutely recommend Hicken Air to anyone in the Valley looking for reliable and honest HVAC service."
— James Samson · Feb 3, 2026 · Google Reviews"Hicken Air is very easy to work with. They are prompt to arrive at scheduled appointmient times. They thoroughly serviced our AC system, all aspects of the system. Technician was courteous and knowledgeable about our system. Signed up for semi-annual service. Very pleased with them. I would recommend them."
— G Owens · Jan 29, 2026 · Google Reviews"Friendly over the phone and was able to get someone to review my AC / duct work asap. The tech presented multiple options, gave me free advice on how I could remedy a few issues, and delivered what I wanted quickly and within my budget. Wanted to add a register to a hot room which they did and our hottest room is now one of the coolest. Highly recommend and will be my AC company for all service and repairs moving forward."
— Erick Falconi · Jan 16, 2026 · Google Reviews"My parents are elderly and needed a new AC unit, fast! I felt like the companies my parents got quotes from were trying to get as much money out of them as possible."
— Verified reviewer · BBBPros & cons
- High Google rating (4.8★ across 355+ reviews)
- Long-established (17+ years in business)
Self-reported on their website — not independently verified.
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Specializes in AC repair
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- This is not a company to use for a large project. For one, they do not honor their work that has to do with warranties. Very bad install issues at the apartment complex they were contracted to do work…
When to choose them — and when to consider alternatives
- You need to finance the work
- You prefer a family-owned operation
- Reports of warranty service issues or large project quality would be a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
- Thermostat Installation
Service area
Gilbert, AZ home
What Hicken Air publishes about pricing
Pricing model
-
Upfront pricing
As published: Upfront pricing"…fficiency AC units. Every service includes clear, upfront pricing, honest recommendations, and our Hicken Air Guara…"↗ source
Estimates
-
Free estimates
As published: Free estimates"…ortable, even during brutal 100°F+ summers. Get a Free In-Home Estimate Service Built for Mesa’s Homes & Climate Mesa’s h…"↗ source
Contact & hours
| Monday | 7:00 AM – 10:00 PM |
|---|---|
| Tuesday | 7:00 AM – 10:00 PM |
| Wednesday | 7:00 AM – 10:00 PM |
| Thursday | 7:00 AM – 10:00 PM |
| Friday | 7:00 AM – 10:00 PM |
| Saturday | 8:00 AM – 8:00 PM |
| Sunday | 8:00 AM – 8:00 PM |
Frequently asked questions
What are the pros of Hicken Air?
When should I choose Hicken Air?
When should I consider alternatives to Hicken Air?
What is the Vouched Score for Hicken Air?
Is Hicken Air BBB accredited?
How long has Hicken Air been in business?
How can I contact Hicken Air?
What does HVAC service typically cost when working with a Gilbert, AZ provider like Hicken Air?
What pricing terms does Hicken Air publish on their website?
Does Hicken Air do AC Repair in Gilbert, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Hicken Air (this company) |
75/100 | 4.8★ (355+) | 17+ | A+ | — | — |
| 78/100 | 4.9★ (125+) | 25+ | — | — | — | |
| 87/100 | 4.8★ (430+) | 17+ | — | — | — | |
| 72/100 | 5.0★ (50+) | 2+ | A | — | — |
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Profile last updated May 17, 2026.