Milestone Electric, A/C, & Plumbing
Garland, TX HVAC · #5 of 12 · BBB A+ Accredited · 22+ yrs
At a glance
- Google rating
- 4.9★ from 1,385+ reviews
- In business
- 22+ years
- BBB
- A+ accredited
- Yelp
- 5.0★ from 3 reviews
- Services
- 6 HVAC services
- Service area
- Garland, TX
- Phone
- +1-972-616-4171
Overview
Milestone Electric, A/C, & Plumbing provides extensive home service coverage across the Dallas-Fort Worth metroplex. Technicians offer same-day emergency appointments for cooling and heating system failures. Garland homeowners benefit from their established local presence and familiarity with North Texas climate demands. Many customers report clear communication through automated text and email updates during service visits. Dedicated teams handle complex electrical and plumbing repairs alongside standard HVAC maintenance tasks.
Milestone Electric, A/C, & Plumbing provides comprehensive HVAC, electrical, and plumbing services throughout North Texas. This family-owned company reports 20+ years of operation since their 2004 founding in the Dallas area. They offer same-day emergency service and provide a 100% satisfaction guarantee on all completed work. Customers can utilize their flat-rate pricing model and available financing options for major system installations.
Vouched Score breakdown — 76/100
Above the Garland, TX HVAC average of 74/100. Ranks #5 of 12 listed HVAC providers in Garland, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Milestone Electric, A/C, & Plumbing compares to the Garland average
| Signal | Milestone Electric, A/C, & Plumbing | Garland avg | Delta |
|---|---|---|---|
| Vouched Score | 76/100 | 74/100 | +2 vs avg |
| Google rating | 4.9★ | 4.8★ | +0.1 vs avg |
| Review volume | 1,385+ | 1,070+ | +312 vs avg |
| Years in business | 22+ | 28+ | -6 vs avg |
What customers say
"I have had a couple unfortunate incidents with Milestone and after the first incident, I should have canceled my Advantage membership. I did not, however, bc i spoke with a manager who ended up giving me a decent price and asking for another opportunity to earn their business. From a customer service standpoint, he was spot on. And I appreciated that. Fast forward to the 2nd and final encounter. During the cold we n…"
— L. D'One Burrell · Feb 17, 2026 · Google Reviews"Andrew from Milestone came out to replace cut off valves that Make Ready put in a month ago. They leaked even after being turned off. Andrew was pleasant and kind. He completed the job in under two hours. The price was fair and NO LEAKING. Thank you Milestone."
— Arlene Williams · Oct 27, 2025 · Google Reviews"Every time they come out, always explain everything they do. Great communication with texts and emails to both my wife and I. Jake was phenomenal. Even though I was not able to meet Marcus when came for HVAC assessment, he called me later and explained in detail. Prices might be a little steep but if the company has this level of communication, explanation for what they are doing, warranty for the work they do, t…"
— Randy Naidoo · Dec 25, 2025 · Google Reviews"Christian H did a great job fixing the shoddy work done by a previous plumber who obviously did not value our home and safety. Christian explained everything and was courteous. He treated my home like we do and fixed all of the issues."
— Robin Zegen · Mar 8, 2026 · Google Reviews"Robert Keyser from Milestone did an excellent job troubleshooting and fixing a rather complicated wiring problem with our cabinet lighting. Very pleased with his patience and professionalism!"
— Curt Harris · Dec 16, 2025 · Google Reviews"Beyond Frustrated with this company.I had an HVAC System installed by Milestone when I bought my house a few years ago."
— Verified reviewer · BBB"Contacted Milestone HVAC on 6/8/25 because my house was not cooling. The tech told me a connector was needed and proceeded to diagnose my system."
— Verified reviewer · BBB"I have already tried to discuss this with the company it self via email and have been ignored. They sent a tech out who flat out lied to me and my husband and left us in a precarious situation."
— Verified reviewer · BBBPros & cons
- High Google rating (4.9★ across 1,385+ reviews)
- Long-established (22+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- 5 BBB complaint(s) filed in the past 12 months
- Most recent BBB complaints involve service or repair issues (8/10 sampled)
- Mixed customer sentiment (score 65/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- I have had a couple unfortunate incidents with Milestone and after the first incident, I should have canceled my Advantage membership. I did not, however, bc i spoke with a manager who ended up giving…
When to choose them — and when to consider alternatives
- You need furnace repair
- You need to finance the work
- You want a top-rated provider with substantial review history (4.9★, 1,385+ reviews)
- You value a long-tenured local operator (22+ years in business)
- Recent BBB complaint history is a deal-breaker for you
- Reports of upsell pressure would be a deal-breaker for you
- Reports of billing disputes would be a deal-breaker for you
- Reports of communication gaps would be a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
Service area
Garland, TX home
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
What are the pros of Milestone Electric, A/C, & Plumbing?
What are the cons of Milestone Electric, A/C, & Plumbing?
When should I choose Milestone Electric, A/C, & Plumbing?
When should I consider alternatives to Milestone Electric, A/C, & Plumbing?
What is the Vouched Score for Milestone Electric, A/C, & Plumbing?
Is Milestone Electric, A/C, & Plumbing BBB accredited?
How long has Milestone Electric, A/C, & Plumbing been in business?
How can I contact Milestone Electric, A/C, & Plumbing?
What does HVAC service typically cost when working with a Garland, TX provider like Milestone Electric, A/C, & Plumbing?
Does Milestone Electric, A/C, & Plumbing do AC Repair in Garland, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Milestone Electric, A/C, & Plumbing (this company) |
76/100 | 4.9★ (1,385+) | 22+ | A+ ✓ | 5.0★ | — |
| 65/100 | 5.0★ (55+) | 4+ | — | — | — | |
| 91/100 | 4.9★ (560+) | 10+ | A+ ✓ | — | Highest Vouched Score Best for Emergency / 24-Hour Service Best for AC Replacement |
|
| 67/100 | 4.6★ (245+) | 1+ | A- | — | — |
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Profile last updated May 13, 2026.