Garland Heating & Air Conditioning
Garland, TX HVAC · #5 of 12 · BBB A+ · 74+ yrs
At a glance
- Google rating
- 4.7★ from 655+ reviews
- In business
- 74+ years
- BBB
- A+
- Services
- 8 HVAC services
- Service area
- Garland, TX
- Phone
- +1-972-278-3500
Overview
Garland Heating & Air Conditioning specializes in full-system installations, with long-term customers citing successful Carrier unit retrofits. Their technicians provide same-day emergency support for Garland homeowners facing sudden system failures. This family-owned business has operated in the Dallas-Fort Worth area since 1952. Reviewers frequently highlight the transparency of their repair process, noting that technicians provide photo evidence of diagnosed issues. They maintain a consistent presence in local residential HVAC service markets.
Garland Heating & Air Conditioning provides residential and commercial HVAC services throughout the Dallas-Fort Worth area. This family-owned business states they have operated for over 70 years. Their team advertises same-day emergency service and flat-rate pricing for all repairs. They list themselves as a Carrier Authorized Dealer for new system installations. Their technicians report providing comprehensive heat pump maintenance and indoor air quality solutions.
Vouched Score breakdown — 76/100
Above the Garland, TX HVAC average of 74/100. Ranks #5 of 12 listed HVAC providers in Garland, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Garland Heating & Air Conditioning compares to the Garland average
| Signal | Garland Heating & Air Conditioning | Garland avg | Delta |
|---|---|---|---|
| Vouched Score | 76/100 | 74/100 | +2 vs avg |
| Google rating | 4.7★ | 4.8★ | -0.1 vs avg |
| Review volume | 655+ | 1,070+ | -416 vs avg |
| Years in business | 74+ | 28+ | +46 vs avg |
What customers say
"Jon was very knowledgeable and courteous. He listened to my concerns and answered my questions. Very professional and efficient. He quickly found the issue and got my system working. He also gave me a quote for system replacement which I requested."
— Brianne Andrew · Feb 7, 2026 · Google Reviews"Overall just bad. No resolution and no apology for anything. Had to replace my entire system with another brand new system. 1. 2021 - purchased new HVAC from Garland heating and air. around 15K. 2. 2022 - electrical issue where a part was needed 3.2023 - low on refrigerant and to pay for that. Issue happened on a Sunday, they don't have 24/7 support just a phone center that notifies "someone" that I need help. 4. 20…"
— Monty Walker · May 27, 2025 · Google Reviews"Excellent service and a very honest technician. He explained everything in detail and even showed us pictures so we could fully understand the issue. That level of transparency is hard to find. Highly recommend for heating and air maintenance."
— Monica B · Jan 20, 2026 · Google Reviews"The guy's arrived as promised and did a thorough job inspecting both the inside and outside units. They explained what they did and showed pictures to make it clearer. Overall, I would say this was a very good experience."
— Larry Shaw · Nov 5, 2025 · Google Reviews"I have used Garland heat and air for over 20 years. Always great service and friendly repair people. GHA just installed a new 3 ton Carrier unit for my upstairs. The old unit went out on Thursday and they were able to install a new unit on Saturday morning. They were fast, clean, and friendly. My old system was 18 years old which they installed in 2007. Never had an issue with them.."
— Dodd Allen · Oct 1, 2025 · Google Reviews"I've used them for maintenance & upgrades for years - well over a decade. Just had them install a completely new $16,000+ system on Thursday mid-June 2023."
— Verified reviewer · BBBPros & cons
- High Google rating (4.7★ across 655+ reviews)
- Long-established (74+ years in business)
Self-reported on their website — not independently verified.
- Authorized Carrier Authorized Dealer
- NATE-certified technicians
- Background-verified team
- Emergency response: same-day
- Satisfaction guarantee
- 10-Year labor warranty
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Indoor air quality services
- Specializes in AC repair
- Specializes in AC replacement
- Mixed customer sentiment (score 60/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Overall just bad. No resolution and no apology for anything. Had to replace my entire system with another brand new system. 1. 2021 - purchased new HVAC from Garland heating and air. around 15K. 2. 20…
When to choose them — and when to consider alternatives
- You need emergency AC repair
- You need AC system replacement
- You need furnace repair
- You want a top-rated provider with substantial review history (4.7★, 655+ reviews)
- You value a long-tenured local operator (74+ years in business)
- Reports of installation quality or communication gaps would be a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Heat Pump Service
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
Service area
Garland, TX home
What Garland Heating & Air Conditioning publishes about pricing
Discounts
Maintenance plans
-
maintenance program
As published: maintenance program"…r service is even better. I purchase their annual maintenance program which gives my system a summer and winter checkup…"↗ source -
Membership Plan
As published: Membership Plan"…nt ‘Amazon’. Become a Part of our HVAC Commercial Membership Plan For professional AC repairs and maintenance, ther…"↗ source -
Membership Program
As published: Membership Program"…mazon’ . Inquire about our Preventive Maintenance Membership Program and advantages of being a Member! Members get acc…"↗ source
Pricing model
-
Flat-rate pricing
As published: Flat-rate pricing"…ential HVAC services for over 60 years! Upfront & Flat Rate Pricing Garland Heating and Air Conditioning can help you…"↗ source
Contact & hours
| Monday | Open 24 hours |
|---|---|
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | 9:00 AM – 8:00 PM |
| Sunday | 9:00 AM – 8:00 PM |
Frequently asked questions
What are the pros of Garland Heating & Air Conditioning?
What are the cons of Garland Heating & Air Conditioning?
When should I choose Garland Heating & Air Conditioning?
When should I consider alternatives to Garland Heating & Air Conditioning?
What is the Vouched Score for Garland Heating & Air Conditioning?
Is Garland Heating & Air Conditioning BBB accredited?
How long has Garland Heating & Air Conditioning been in business?
How can I contact Garland Heating & Air Conditioning?
What does HVAC service typically cost when working with a Garland, TX provider like Garland Heating & Air Conditioning?
What pricing terms does Garland Heating & Air Conditioning publish on their website?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Garland Heating & Air Conditioning (this company) |
76/100 | 4.7★ (655+) | 74+ | A+ | — | Furnace Replacement Heat Pumps |
| 73/100 | 4.8★ (6,530+) | 45+ | A+ ✓ | 2.1★ | Best for Ductwork & Sealing | |
| 91/100 | 4.9★ (560+) | 10+ | A+ ✓ | — | Highest Vouched Score Best for Emergency / 24-Hour Service Best for AC Replacement |
|
| 68/100 | 4.6★ (570+) | 100+ | — | — | — |
Listed in
Explore more
Profile last updated May 13, 2026.