TOTAL AIR
El Paso, TX HVAC · #6 of 16 · BBB A+ Accredited · 18+ yrs
At a glance
- Google rating
- 4.5★ from 290+ reviews
- In business
- 18+ years
- BBB
- A+ accredited
- Services
- 8 HVAC services
- Service area
- El Paso, TX
- Phone
- +1-915-585-0909
Overview
Total Air specializes in complex AC conversions and package unit installations across El Paso. Homeowners praise their rapid response times, with one owner arriving within 20 minutes for an emergency quote. This family-operated team maintains high standards for residential cooling and heating efficiency. Residents in the dry, intense heat of the Chihuahuan Desert rely on their expertise to keep systems running during peak summer months. Technicians consistently receive high marks for their professional, clean, and compassionate service.
Total Air provides comprehensive cooling and heating services throughout the El Paso and Las Cruces areas. This family-owned contractor advertises same-day emergency response for urgent HVAC repairs and system failures. Their team lists expertise in refrigerated air conversions, ductwork cleaning, and high-efficiency equipment installation. They report offering flexible financing options and free estimates for all new system replacements.
Vouched Score breakdown — 85/100
Above the El Paso, TX HVAC average of 81/100. Ranks #6 of 16 listed HVAC providers in El Paso, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How TOTAL AIR compares to the El Paso average
| Signal | TOTAL AIR | El Paso avg | Delta |
|---|---|---|---|
| Vouched Score | 85/100 | 68/100 | +17 vs avg |
| Google rating | 4.5★ | 4.7★ | -0.2 vs avg |
| Review volume | 290+ | 460+ | -170 vs avg |
| Years in business | 18+ | 31+ | -13 vs avg |
What customers say
"Brandon and team is prompt, professional, clean, and responsive. They cleaned my ductwork and repaired a leaking A/C condensation line in just a few hours. I'll be happy to hire them again due to excellent service at a reasonable price."
— Garrett Goff · Feb 28, 2026 · Google Reviews"My HVAC suddenly stopped working and I had a technician from another local company provide an estimate close to $13,000 for a 4 ton package unit. I knew that was excessive so I reached out to Total Air and Brandon (Owner) was at my home within 20 minutes. He provided 3 separate estimates, which were far less than the quote from the other company. He was transparent and willing to reduce the price in order to ensure …"
— Ginger Leblue · Jan 2, 2026 · Google Reviews"I had a wonderful experience with the service manager, Ingrid , They were very kind, patient, and took the time to answer all of my questions about dryer vent cleaning and the potential hazards. As a cost timehome owner , I truly appreciated how clearly everything was explained, including maintenance tips I didn’t know about before. I feel much more informed and comfortable now, and I will definitely be referring fr…"
— Arlo Deharo · Feb 6, 2026 · Google Reviews"I met the owner of Total Air, Brandon, when his company replaced my AC unit in my office. I was amazed with how efficient this company operates and their communication through out the work was constant. When it came time for my AC conversion I called Brandon and he was able to schedule the work within a weeks time. Total Air is a family run business and their team that worked on my home was done very quickly with mi…"
— Chas D · Nov 25, 2025 · Google Reviews"I want to thank Jovanny and Cedrick for such an excellent job above and beyond the call of duty. They made me feel like I was the most important customer at the end of the day. I have my 92 year old mom who I take care of and that was especially a priority to them. To make sure we had cooling made the customer service even more special. I am beyond grateful and impressed for the compassion they showed. I give them b…"
— Andre Casillas · Oct 18, 2025 · Google ReviewsPros
- Long-established (18+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: same-day
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Indoor air quality services
- Mini-split system specialist
- Duct testing & sealing
- Specializes in AC repair
- Specializes in AC replacement
When to choose them
- You need indoor air quality work
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
- Thermostat Installation
Service area
El Paso, TX home
What TOTAL AIR publishes about pricing
Discounts
-
10% off
As published: 10% off"…Costco membership even better...you get an extra 10% off (in a Costco cash card)." - "Used Total Air for c…"↗ source
Estimates
-
Free estimates
As published: Free estimates"…who will contact the on-call service technician. Free estimate Financing FAQ Serving all of El Paso and Las Cruc…"↗ source
Guarantees & credentials
- Bonded and insured
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
What are the pros of TOTAL AIR?
When should I choose TOTAL AIR?
What is the Vouched Score for TOTAL AIR?
Is TOTAL AIR BBB accredited?
How long has TOTAL AIR been in business?
How can I contact TOTAL AIR?
What does HVAC service typically cost when working with a El Paso, TX provider like TOTAL AIR?
What pricing terms does TOTAL AIR publish on their website?
Does TOTAL AIR do AC Repair in El Paso, TX?
Does TOTAL AIR do AC Replacement in El Paso, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
TOTAL AIR (this company) |
85/100 | 4.5★ (290+) | 18+ | A+ ✓ | — | Mini-Splits / Ductless |
| 92/100 | 4.8★ (2,475+) | 18+ | — | — | Highest Vouched Score | |
| 79/100 | 4.6★ (1,065+) | 39+ | A+ ✓ | — | — | |
| 71/100 | 4.6★ (130+) | 23+ | A+ ✓ | — | — |
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Profile last updated May 13, 2026.