Hendel's Air Conditioning Inc.
Chandler, AZ HVAC · #14 of 16 · BBB A+ · 56+ yrs
At a glance
- Google rating
- 4.5★ from 260+ reviews
- In business
- 56+ years
- BBB
- A+
- Services
- 4 HVAC services
- Service area
- Chandler, AZ
- Phone
- +1-480-813-1700
Overview
Hendel’s stands out as a long-standing Chandler institution, operating since 1970 with a focus on American Standard systems. Technicians provide same-day emergency repairs seven days a week without charging extra for after-hours or weekend visits. This family-owned business maintains a fully stocked warehouse and showroom on Arizona Avenue for local residents to compare equipment firsthand. Recent customers highlight the promptness of their dispatchers and the technical expertise shown during complex diagnostic calls.
Hendel's Air Conditioning Inc. provides comprehensive HVAC repair and installation services to homeowners across Chandler and the surrounding East Valley. With 55+ years of experience, the company maintains a fully stocked local warehouse to expedite equipment replacements and parts availability. They advertise same-day emergency service seven days a week with no additional overtime charges for weekend or evening visits. Their showroom allows clients to compare major brands like American Standard, Bryant, and Trane before committing to new installations.
Vouched Score breakdown — 74/100
Chandler, AZ HVAC average is 82/100. Ranks #14 of 16 listed HVAC providers in Chandler, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Hendel's Air Conditioning Inc. compares to the Chandler average
| Signal | Hendel's Air Conditioning Inc. | Chandler avg | Delta |
|---|---|---|---|
| Vouched Score | 74/100 | 82/100 | -8 vs avg |
| Google rating | 4.5★ | 4.9★ | -0.4 vs avg |
| Review volume | 260+ | 1,490+ | -1228 vs avg |
| Years in business | 56+ | 26+ | +30 vs avg |
What customers say
"Hendel's Air Conditioning did an outstanding job. From the first phone call to completion, their team was professional, punctual, and extremely knowledgeable. They diagnosed the issue quickly, explained the repair clearly, and provided fair, transparent pricing with no surprises. What really stood out was their attention to detail and the care they took to make sure everything was working perfectly before they left…"
— Chuck Frakes · Feb 15, 2026 · Google Reviews"I've been a loyal customer of Hendel's for over 15 years. Over the years they've handled routine maintenance, repaired issues quickly when they came up, and replaced both of our air conditioning units with zero hassle. Their technicians are always knowledgeable, respectful of our home, show up on time, explain everything clearly, and stand behind their work.No high-pressure sales, just honest advice, fair pricing, a…"
— Ken · Feb 16, 2026 · Google Reviews"I want to give thanks to Hendel's Air-conditioning and service tech Rick. Although my needed service was a mistake on my part with a wiring issue when reconnecting my condenser fan after a good coil cleaning, Rick spotted my error immediately and had my air-conditioning working quickly. The service was professional, quick, and Rick was a pleasure to work with. I'll definitely recommend your services and be calling f…"
— VN · Mar 8, 2026 · Google Reviews"Spent 14k for two units from Hendels and had them come out every year to do the inspections. After a fee years my compressor on one of our condensors starting making a lot of noise. I was told that was normal and the women I spoke with even said hers does the same. If that were normal wouldn't it have done it from day one? They said the only fix was a new compressor but it's under warranty right? Technically yes…"
— AZ Snowboarder · Feb 15, 2026 · Google Reviews"I had an issue with my condensation line and called Hendel’s around 3 PM. By 7 PM the same day, a technician was already at my home—no emergency fee, just great customer service. The tech had nothing but good things to say about the company and mentioned that his boss, Rob, was the best he’s ever worked for. I really appreciate a business that takes care of both its customers and its employees."
— R Fish · Sep 17, 2025 · Google Reviews"I hired Hendel's Refrigeration & Heating, Inc. to replace our A/C unit with a larger one."
— Verified reviewer · BBBPros & cons
- Long-established (56+ years in business)
Self-reported on their website — not independently verified.
- Authorized American Standard Authorized Dealer
- Emergency response: same-day
- Free estimates
- Flat-rate, upfront pricing
- Specializes in AC repair
- Specializes in furnace repair
- 1 BBB complaint(s) filed in the past 12 months
- Most recent BBB complaints involve service or repair issues (3/3 sampled)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Spent 14k for two units from Hendels and had them come out every year to do the inspections. After a fee years my compressor on one of our condensors starting making a lot of noise. I was told that…
When to choose them — and when to consider alternatives
- You need furnace repair
- You want manufacturer-warranty installation work
- You prefer a family-owned operation
- You value a long-tenured local operator (56+ years in business)
- Recent BBB complaint history is a deal-breaker for you
- Reports of billing disputes or communication gaps would be a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Chandler, AZ home
Contact & hours
| Monday | 8:00 AM – 7:00 PM |
|---|---|
| Tuesday | 8:00 AM – 7:00 PM |
| Wednesday | 8:00 AM – 7:00 PM |
| Thursday | 8:00 AM – 7:00 PM |
| Friday | 8:00 AM – 7:00 PM |
| Saturday | 9:00 AM – 7:00 PM |
| Sunday | 9:00 AM – 7:00 PM |
Frequently asked questions
What are the pros of Hendel's Air Conditioning Inc.?
What are the cons of Hendel's Air Conditioning Inc.?
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When should I consider alternatives to Hendel's Air Conditioning Inc.?
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What does HVAC service typically cost when working with a Chandler, AZ provider like Hendel's Air Conditioning Inc.?
Does Hendel's Air Conditioning Inc. do AC Repair in Chandler, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Hendel's Air Conditioning Inc. (this company) |
74/100 | 4.5★ (260+) | 56+ | A+ | — | — |
| 86/100 | 4.9★ (370+) | 10+ | A+ | — | — | |
| 92/100 | 4.9★ (990+) | 44+ | NR ✓ | — | Best for Furnace Replacement Best for Smart Thermostat Install Best for Rebates & Tax Credits |
|
| 82/100 | 4.7★ (5,020+) | 31+ | A+ ✓ | — | — |
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Profile last updated May 16, 2026.