Strand Brothers Service Experts
Austin, TX HVAC · #18 of 22 · BBB A+ Accredited · 48+ yrs
At a glance
- Google rating
- 4.8★ from 7,480+ reviews
- In business
- 48+ years
- BBB
- A+ accredited
- Yelp
- 2.5★ from 535+ reviews
- Services
- 7 HVAC services
- Service area
- Austin, TX
- Phone
- +1-512-598-6625
Overview
Strand Brothers Service Experts provides comprehensive HVAC and indoor air quality solutions across the Austin metro area. Established in 1978, this team offers long-term maintenance plans and professional system replacements for residential and light commercial properties. Technicians frequently address the high cooling demands of Central Texas homes by performing thorough system inspections and duct assessments. Many customers report positive experiences with scheduled maintenance visits and professional equipment installations.
Strand Brothers Service Experts provides HVAC, plumbing, and electrical services throughout the Greater Austin area. This company lists 45+ years of operational history serving local homeowners and commercial businesses. They state they offer 24/7 emergency support for urgent system repairs and equipment failures. Their team advertises a satisfaction guarantee on all equipment installations and maintenance work performed by their licensed and bonded technicians.
Vouched Score breakdown — 74/100
Austin, TX HVAC average is 79/100. Ranks #18 of 22 listed HVAC providers in Austin, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Strand Brothers Service Experts compares to the Austin average
| Signal | Strand Brothers Service Experts | Austin avg | Delta |
|---|---|---|---|
| Vouched Score | 74/100 | 76/100 | -2 vs avg |
| Google rating | 4.8★ | 4.8★ | matches city average |
| Review volume | 7,480+ | 2,735+ | +4748 vs avg |
| Years in business | 48+ | 29+ | +19 vs avg |
What customers say
"Jackson did a great job at my scheduled maintance visit as part of my membership. He called, was there on time, went through my options and explained them all to me. Really appreciate the fast and thorough service that makes me feel better about heading into summer."
— Constance Dykhuizen · Mar 3, 2026 · Google Reviews"Octavio & Ivan were outstanding and addressed our issue immediately. They came up with a long-term plan and will be servicing our unit from this point forward. I highly recommend them both and recommend Strand Brothers’ services to anyone needing excellent care of their AC units."
— Erika Aguirre Vasquez · Mar 3, 2026 · Google Reviews"I'm extremely disappointed with my current experience of this company. I've worked with Strand Brothers for years and across multiple homes. I only just signed up to be a member and I feel like I've become the lowest priority. I had a UV light installed several months back due to mold (they will only call it bacterial growth) in the system and later had more mold at the registers, most notably in my children's bedro…"
— Brittany Cervantes · Sep 30, 2025 · Google Reviews"I use the Strand Brothers for their annual maintenance plan. They’ve come and checked out my HVAC this past winter and again this week to make sure everything is running properly. The guys who have come out have been incredibly nice and professional. Most recently it was Octavio, Ivan, and Hunter."
— Taylor Nelson · Mar 5, 2026 · Google Reviews"I had a very good experience with strand brothers tech Raciel Castillo and Michael Chaney today. Raciel arrived first and did a thorough inspection on my hvac unit inside and out explaining everything to me. He was very courteous and very knowledgeable. Michael arrived a little later and between the two of them, I felt that I was getting expert advice. I'm looking forward to my hvac replacement feel I'm in good hands."
— Dorene Ross · Jan 14, 2026 · Google Reviews"BEWARE: In 2021 when we had to replace our hot water heater and HVAC we contacted Strand Bro. When we were explained the Advantage Program it was communicated as a service to have maintenance at no charge in no way did we understand the Advantage Program is actually a LEASE program."
— Verified reviewer · BBB"Something terrible happened to the company. Used to be friendly, accommodating, and affordable."
— Verified reviewer · BBB"Paul Schultzexplained my options, printed out proposals, and set up the appointment."
— Lee S. · Yelp"Darinalso showed up on time, explained everything, and took care of some trouble spots."
— Suzanne W. · Yelp"Great job with the timing, too,Adam: Monday: AC unit, Tuesday: new attic door, Wed: insulation blown in."
— Verified reviewer · YelpPros & cons
- High Google rating (4.8★ across 7,480+ reviews)
- Long-established (48+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- 256 BBB complaint(s) filed in the past 12 months
- Mixed customer sentiment (score 50/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- I'm extremely disappointed with my current experience of this company. I've worked with Strand Brothers for years and across multiple homes. I only just signed up to be a member and I feel like I've b…
When to choose them — and when to consider alternatives
- You need to finance the work
- You want a top-rated provider with substantial review history (4.8★, 7,480+ reviews)
- You value a long-tenured local operator (48+ years in business)
- Recent BBB complaint history is a deal-breaker for you
- Reports of communication gaps or delayed response would be a deal-breaker for you
- Reports of billing disputes would be a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
- Commercial HVAC — Commercial HVAC service for offices, retail, and light-industrial spaces — rooftop units, package units, and split systems.
Service area
Austin, TX home
What Strand Brothers Service Experts publishes about pricing
Maintenance plans
-
$43/month
As published: $43/month"…May 26, 2026 New Air Filtration system as low as $43/month Pricing not valid on prior purchases and may not…"↗ source -
Advantage Program
As published: Advantage Program"…tal installed cost listed on your Service Experts Advantage Program Lease Agreement must be at least $10,000. See ful…"↗ source -
maintenance program
As published: maintenance program"…s! Definitely Would Recommend Apr 24, 2026 I am a maintenance program member, and appreciate the free 6-month checkups…"↗ source
Pricing model
-
Upfront pricing
As published: Upfront pricing"…s available when you need them most. Transparent, Upfront Pricing No surprises, no hidden fees. We provide clear, u…"↗ source -
No hidden fees
As published: No hidden fees"…most. Transparent, Upfront Pricing No surprises, no hidden fees. We provide clear, upfront quotes before any work…"↗ source
Guarantees & credentials
- Licensed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
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Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Strand Brothers Service Experts (this company) |
74/100 | 4.8★ (7,480+) | 48+ | A+ ✓ | 2.5★ | — |
| 79/100 | 4.8★ (3,245+) | 32+ | A+ ✓ | — | — | |
| 75/100 | 4.8★ (16,830+) | 42+ | A- ✓ | 2.6★ | — | |
| 81/100 | 5.0★ (190+) | 25+ | A+ ✓ | — | — |
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Profile last updated May 12, 2026.