Sutton Heating and Air
Amarillo, TX HVAC · #3 of 14 · BBB A+ · 44+ yrs
At a glance
- Google rating
- 4.9★ from 145+ reviews
- In business
- 44+ years
- BBB
- A+
- Services
- 8 HVAC services
- Service area
- Amarillo, TX
- Phone
- +1-806-331-2584
Overview
Sutton Heating and Air excels at ductless mini-split retrofits as a certified Mitsubishi Diamond Dealer. Technicians provide same-day emergency support, often arriving within 30 minutes for urgent winter heating calls. They serve the unique climate needs of Amarillo, managing extreme temperature swings from freezing winters to scorching summers. Homeowners praise their clean job sites and thorough explanations during full system replacements. This family-operated team has maintained a reputation for honest, reliable service since 1982.
Sutton Heating and Air provides residential and light commercial HVAC services throughout the Amarillo area. They serve as a Mitsubishi Diamond Dealer, specializing in ductless mini-split installations and complex system retrofits. The company reports offering same-day emergency response for heating and cooling failures. They have operated in West Texas for over 40 years, focusing on long-term system efficiency rather than temporary repairs.
Vouched Score breakdown — 89/100
Above the Amarillo, TX HVAC average of 81/100. Ranks #3 of 14 listed HVAC providers in Amarillo, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Sutton Heating and Air compares to the Amarillo average
| Signal | Sutton Heating and Air | Amarillo avg | Delta |
|---|---|---|---|
| Vouched Score | 89/100 | 76/100 | +13 vs avg |
| Google rating | 4.9★ | 4.9★ | matches city average |
| Review volume | 145+ | 345+ | -200 vs avg |
| Years in business | 44+ | 27+ | +17 vs avg |
What customers say
"Called Sutton's on COLD Saturday morning. It was too cold for heat pump and auxiliary heat wasn't warming house. I checked everything out and could not figure out what was wrong. Service tech (sorry I can't remember his name) was at my home within 30 minutes. He checked things out and turns out the system was doing all it could. Very professional and explained options. Charge was MORE THAN FAIR considering it …"
— Gwen Morgan · Jan 27, 2026 · Google Reviews"Exceptional service!! Staff was extremely friendly and sympathetic to my air conditioning needs. They not only squeezed me in the next day, but actually called me to advise they would be a little late for appointment! Seriously!! Job we'll done, Sutton!!"
— Dana Samarron · Sep 25, 2025 · Google Reviews"I have used Sutton Heating and Air for several years now with services ranging from repair to complete system replacement. They are, and will continue to be my go to company for all thing HVAC! I can always rely on Jaron answering my call and scheduling me promptly. They have a young tech named Eric who is extremely knowledgable, friendly, and will go above and beyond to explain what is wrong with a unit and exac…"
— Ron Mcvean · Dec 3, 2025 · Google Reviews"This team came out and gave us a complete Armstrong HVAC makeover - new condenser, coil, furnace, and air ducts. They arrived first thing in the morning and got right to work. It was done in a day and they left my garage cleaner than when they arrived. We couldn't be more pleased with the results and the value we received. Great team to work with!"
— John Midgette · Nov 11, 2025 · Google Reviews"Amazing people that really care about getting the job done and making sure you get proper service. I had to have my whole entire AC replaced it was old and barely worked until it completely stopped working, the new AC feels like a dream! Everything was installed super clean and as fast as they could (being the summer with everybody needing help). Highly recommend Sutton, just really good people all around."
— Jason Herring · Aug 2, 2025 · Google ReviewsPros
- High Google rating (4.9★ across 145+ reviews)
- Long-established (44+ years in business)
Self-reported on their website — not independently verified.
- Authorized Mitsubishi Diamond Dealer
- Emergency response: same-day
- Satisfaction guarantee
- Indoor air quality services
- Mini-split system specialist
- Specializes in AC repair
- Specializes in mini split
When to choose them
- You need mini-split installation
- You need indoor air quality work
- You need furnace repair
- You want manufacturer-warranty installation work
- You value a long-tenured local operator (44+ years in business)
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
Service area
Amarillo, TX home
Guarantees & credentials
- Licensed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Monday | 8:00 AM – 5:00 PM |
|---|---|
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Frequently asked questions
What are the pros of Sutton Heating and Air?
When should I choose Sutton Heating and Air?
What is the Vouched Score for Sutton Heating and Air?
Is Sutton Heating and Air BBB accredited?
How long has Sutton Heating and Air been in business?
How can I contact Sutton Heating and Air?
What does HVAC service typically cost when working with a Amarillo, TX provider like Sutton Heating and Air?
Does Sutton Heating and Air do AC Repair in Amarillo, TX?
Does Sutton Heating and Air do AC Replacement in Amarillo, TX?
Does Sutton Heating and Air do Furnace Repair in Amarillo, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Sutton Heating and Air (this company) |
89/100 | 4.9★ (145+) | 44+ | A+ | — | Emergency / 24-Hour Service Furnace Replacement AC Replacement |
| 78/100 | 5.0★ (80+) | 5+ | — | — | — | |
| 77/100 | 4.6★ (155+) | 15+ | — | — | — | |
| 84/100 | 4.9★ (315+) | 62+ | — | — | — |
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Profile last updated May 12, 2026.